In this module11 lessons
- The framework in one pageFree
- Clarify the prompt and set the goal
- Pick a user and find real pain points
- Generate solutions worth discussing
- Prioritize and defend the trade-offs
- Close with how you would measure it
- The favorite product question
- Worked answers 1 to 4
- Worked answers 5 to 8
- Worked answers 9 to 12
- Common traps and how to recover
Clarify the prompt and set the goal
Ask the few clarifying questions that change your design, state the rest as assumptions, and set a two-part goal in under four minutes.
7 min readFull kit
What the Frame rung is for
The first rung of the Design Ladder is Frame. Its job is to turn a vague prompt into a problem you can actually work on, and to do it fast. Interviewers make prompts vague on purpose. "Improve a language-learning app" could mean a dozen different problems. They want to see whether you narrow it with care or charge ahead.
The Frame rung has three parts:
- Ask the questions whose answers would change your design.
- State everything else as an assumption, out loud.
- Set the goal, in two halves: what the company wants and what the user wants.
It ends with one rung sentence, "We're building X for Y, and success means Z", followed by one more that announces your route through the rest of the answer. Aim to get there in three to four minutes.
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Practice this lesson
- How would you improve Google Maps?
- How would you improve LinkedIn for people who are not looking for a job?
- How would you improve the onboarding of a budgeting app?
- How would you improve Google Calendar?
- Design a product to help people learn a new language while commuting.
- Design a voting experience for a city election.