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Behavioralstretch
Describe a decision you made that was unpopular.
How to approach it
Show that you listened to objections, made the call for reasons tied to users or the business, and owned the outcome either way.
How a strong answer opens
“I decided to remove a customization feature that a vocal group of customers loved, because it caused most of our support tickets. I'll explain which objections were valid and how I handled them.”
Outline of a strong answer
Try answering out loud for a few minutes before you open this.
- The decision and who opposed it
- The objections and which ones were valid
- Why you went ahead anyway
- How you explained it and supported the people affected
- The result
- Whether you would make it again
Where this question usually goes wrong
Describing a decision that was unpopular only because everyone else was wrong, without acknowledging valid objections.
Learn the method
Ownership and leadership in Module 4, Behavioral and leadership.
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More behavioral questions
- What's the biggest professional risk you've taken?
- Tell me about a time you took ownership of a problem that wasn't yours.
- Tell me about a time you mentored someone.
- Tell me about a mistake you made that affected customers.
- Tell me about a time you disagreed with a decision, committed to it anyway, and made it work.