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Metricsstretch
A feature increases engagement but also increases reports of harassment. Do you keep it?
How to approach it
Do not treat it as a simple trade. Ask who is harmed and how badly, then look for a version that keeps the engagement without the harm.
How a strong answer opens
“I don't see this as a simple trade. I'd want to know who is being harassed and how badly, and then look for a version that keeps the engagement without the harm.”
Outline of a strong answer
Try answering out loud for a few minutes before you open this.
- Quantify both effects and confirm they are linked
- Find out who is harmed and how severe it is
- Consider long-term costs: churn among harmed users, trust, regulation
- Explore mitigations: limits, defaults, reporting tools
- Set a line you will not cross
- Recommend a decision and how to monitor it
Where this question usually goes wrong
Treating harassment as one more metric to trade against engagement instead of setting a line you won't cross and looking for a safer version.
Learn the method
Making trade-off decisions in Module 2, Metrics and execution.
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