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Behavioralstandard

Tell me about a time you had to work with a difficult stakeholder.

How to approach it

Do not paint them as the villain. Show that you worked out what pressure they were under and changed how you worked with them.

How a strong answer opens

“Our finance lead questioned every launch plan in public and blocked two releases late. Instead of working around her, I found out what she was being held accountable for and started a short weekly check-in with her.”

Outline of a strong answer

Try answering out loud for a few minutes before you open this.

  1. Who they were and why working together was hard
  2. The pressure they faced from their own boss or goals
  3. One thing you changed, such as a weekly 15-minute check-in
  4. How the working relationship shifted
  5. The project result
  6. What you now do early with new stakeholders

Where this question usually goes wrong

Painting the stakeholder as a villain and describing how you put up with them, instead of what you changed.

Learn the method

Conflict and disagreement in Module 4, Behavioral and leadership.

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